Multilingual Professional Services Expert
8+ years delivering excellence in QA testing, executive administration, technical support, and translation services. I've helped 75+ businesses streamline operations and expand globally through precise, reliable service delivery.
About Me
With over 15 years of multidisciplinary experience, I help companies launch flawless products, optimize internal operations, and deliver excellence in customer experiences. From directing bugs in alpha phases to directly contribute to customer experience, I combine technical precision, strategic thinking, and attention to detail. My approach is practical, results-focused, and adapted to demanding contexts.
Proven results: Over 500 successfully delivered projects. Alpha testing for major gaming industry names (including Lionbridge). Community moderation for the global Discord community (100K+ users). Voice acting in videogames and creative collaboration with developers. I don't just find services — I understand and present problems before they affect your users.
My recommendation: Transforming chaos into systems that work — whether launching a product, organizing executive processes, or building digital communities from scratch.
Professional Services
Manual QA
Critical bug identification, usability testing, clear documentation and collaboration with development teams. Alpha testing veteran for major gaming companies including Lionbridge. I've broken thousands of apps and games before they reached users, saving companies from costly post-launch fixes.
I don't just find bugs—I prevent disasters.
Executive Assistance
Management of complex schedules, effective communication with stakeholders and organization. Meeting coordination, document creation and calendar management. 48+ meetings per week, coordinated without conflicts for 40+ weeks. I don't take messages and forward messages, but I understand them and ensure priorities for optimal operations.
I make five responsible possibilities and turn work into growth operations.
Tech Support
The angry customer whisperer. Started as computers—I know the device customer service. Whether it's a 4 generations of Microsoft Windows, Mac and Linux, I solve problems fast and leave customers feeling heard and valued. Whether it's technical issues, frustrated clients or complex problem-solving situations—I turn every call into an opportunity to achieve a loyal customer.
Every complaint is an opportunity to achieve a loyal customer.
Translation (EUPT & EN)
Accurate translations, culturally tailored and adapted to the European Portuguese market segments. Gaming industry translation with hands-on experience in original content and customer service sectors.
Look for translations? Let's change that.
Professional Statistics
Technical Proficiencies
Technical
Support
Others
My Work Process
Discovery & Analysis
Understanding your project requirements, target audience, and success criteria through detailed consultation.
Strategy Development
Creating a customized approach that aligns with your business goals and technical requirements.
Implementation & Execution
Delivering high-quality results with regular progress updates and transparent communication throughout.
Quality Assurance
Rigorous testing and validation to ensure deliverables meet the highest standards before final handover.
Delivery & Support
Final delivery with comprehensive documentation and ongoing support to ensure continued success.
Certifications & Portfolio
Hover over the certifications to see my credentials
English C1
Customer Support
Medical Billing Fundamentals
Interactive Portfolio Stats
Frequently Asked Questions
For critical QA issues, I can begin assessment within 2-4 hours. My 24/7 availability means I'm ready when you need me most. I maintain dedicated time slots for emergency projects and have streamlined processes for rapid deployment.
I provide end-user support, troubleshooting, software issue resolution, and system optimization guidance. I’m comfortable working with both technical teams and non-technical users to ensure smooth operations and quick fixes.
I stay calm and methodical, quickly assessing the problem while communicating clearly with stakeholders. My experience with urgent gaming platform support has trained me to prioritize fixes and coordinate resources effectively.
I manage complex schedules, coordinate meetings, organize travel and communications, and streamline workflows to maximize executive productivity. Confidentiality and attention to detail are core to my work.
I assess urgency, impact, and deadlines while maintaining clear communication with the executive. My experience managing busy schedules ensures that critical tasks are addressed promptly without overlooking important details.
I specialize in European Portuguese and English translations, ensuring culturally accurate and contextually appropriate content across diverse industries.
I use glossaries, style guides, and proofreading tools, combined with deep subject knowledge, to deliver accurate and consistent translations. I adapt tone and style to fit the target audience and purpose.
Connect With Me
Find me on various platforms and freelance marketplaces
Ready to Stop Disasters Before They Happen?
Whether you need bulletproof QA testing, reliable tech support, executive-level organization, or precise translation services—I'm your solution. Let's chat about how I can save you time, money, and headaches.
🔥 Free Consultation: I'll review your current process and show you exactly where the gaps are—no strings attached.
⭐ Client Reviews
What my clients say about working with me
"We had a problematic production deployment. From the beginning she has brought focus and thoroughness from where we started to begin. A warm recommendation to work with Armanda."— Julian K.
"Great working with you again, thank you."— Anna G.
"Dedicated, intelligent, problem solver that is an asset to work with."— Charlie R.
Ready to experience this level of quality?
🎮 Gaming & Content Creation
I can proudly say I began gaming at around 2 years old, starting with family favorites on the Spectrum, Nintendo, and AMIGA.
What began as a childhood pastime quickly became a lifelong passion.
Over the years, I explored countless titles across multiple consoles, developing not only my love for gaming but also a deep understanding of the industry.
Over the years, I explored countless titles across multiple consoles, developing not only my love for gaming but also a deep understanding of the industry.
In 2016, I launched my gaming-themed YouTube channel, where I share walkthroughs and gameplay videos.
I also created my official website, featuring daily posts with videos and gaming-related content, and built a vibrant community of over 100,000 members on Discord.
Highlights of my journey include being invited by Land Patricio, CEO and main developer of the game SOL705, to voice the 'Football-Girl' character, and having the character 'Adna' modeled exclusively after me.
In 2019, I joined Lionbridge as part of the alpha testing team for upcoming games, and in September 2020, I became a moderator for the game 'Grounded', a role I held until October 2024.
During this period, I continued alpha testing and provided translations for Amazon Prime.
🏆 Industry Recognition: Became a gamer at 2 years old • Created my YouTube channel in 2016 • Became a video game character in SOL705 (2017) • Alpha tester since 2019 • Joined Grounded game Moderator Team in 2020